Shipping policy

NexusAutoShop offers Free Tracked Shipping on all our products.

We partner with DHL Express, PostNord, Early Bird and many more shipping companies to make our deliveries as fast and smooth as possible.

You will always receive an automatic order confirmation once the order has been placed, as well as an email with shipping information when the package has been sent. If you cannot find it in your inbox, please check your spam folder or other folders outside your primary inbox.

You can use the tracking number to monitor your order's route using our Tracking pages.

Your package will be delivered directly to your letterbox or door. If for any reason it is not possible to deliver your package, it will be left at your nearest postal collection point, and you will be notified via email or text message.

We have a processing time of 1-3 days to quality control and package your items before they are shipped.

Following the quality control and packaging, your package will be shipped via tracked delivery with an estimated delivery time of 5-14 working days.

In order to offer competitive prices and a wide range, some of our products are shipped directly from our central warehouses, including warehouses outside the EU.

We are always responsible for ensuring that your order is delivered safely and within the promised time, regardless of where the item is shipped from. All deliveries are made in accordance with applicable EU consumer law, which means that you as a customer have full rights to complaints, returns and refunds by law.

Please note!
It is our goal to deliver within the aforementioned times, but delivery dates are not guaranteed as deliveries are handled by third parties.
Orders will be processed in accordance with the terms of sale.

We cannot change the delivery address for orders that have already been shipped.

Please wait up to 20 working days before contacting customer service regarding a missing order.

If you have any questions or concerns about your shipment, please do not hesitate to contact our support team via Support@NexusAutoShop.com

DAMAGED SHIPMENTS

If a product/shipment is damaged in transit, this must be reported to the shipping company as soon as possible, normally via the collection point/distributor. For externally visible damage, this must be reported upon receipt; hidden damage must be reported within 5 days of receipt. Failure to report transport damage within this timeframe forfeits the right to claim for the product, as it cannot be proven retrospectively how the damage occurred.

Priority Shipping + Shipping Insurance

When choosing Priority Shipping with Shipping Insurance, your order is treated with priority and dispatched the next working day (Monday to Friday, excluding public holidays). The service also includes full shipping insurance, providing you as a customer with extra protection in the event of damage, loss or significant delay during delivery.

If your shipment should be damaged, lost or unreasonably delayed during transit, a new package will be sent to you at no extra cost, as soon as this has been established and verified by our customer service team in cooperation with the shipping company.

Please note that Priority Shipping with Shipping Insurance does not constitute a guarantee for an exact delivery date, but is solely a service for faster handling from the warehouse and safer shipping.

Email: Support@NexusAutoShop.com

Phone: +44 7520663619